Terms and Conditions
Account Details
The Source Bulk Foods considers registration information private, the safekeeping of your username and password are your responsibility. We are not liable for any unauthorized use of your username and password.
Pricing
The Source Bulk Foods is passionate about providing premium products at competitive prices. Prices can and do change regularly. Our website is constantly updated as price changes are received from our suppliers. All of our prices are in Canadian Dollars (CAD) and prices are inclusive of Harmonized Sales Tax (HST).
The prices reflected on this website may differ to the prices in our stores.
Product & Medical Disclaimer
Not all of the products reflected on this website are available in all of our stores. If you are after a particular product and wish to buy it from your nearest store please contact them to find out if the product you are after is in stock.
While we do our best to ensure our information is correct and up to date we cannot take responsibility for any inaccurate information or misrepresentation of materials on our website. Any medical advice on the website is not intended to replace a one-on-one relationship with a healthcare professional therefore you should always ensure you speak to your healthcare professional before making medical related decisions or making changes to your diet.
The Source Bulk Foods cannot warrant the accuracy of this information on its website. We strongly advise you do your own research on products you are purchasing and consuming. We strive to ensure information is correct and up to date however; we take no responsibility for inaccurate information provided.
We aim to have current pictures of our products on the website however, at times, the picture of the goods on the The Source Bulk Foods online store may differ from the goods actually supplied to you.
With respect to products sold on the site in no event shall The Source Bulk Foods, its directors, officers, employees and representatives be liable for any direct, indirect, consequential, special, exemplary or other damages related to the products sold.
Allergen Alert
Although we take great care to separate and pack all products carefully, the food sold in our stores may have been stored with other products that contains allergens, traces of allergens or bi-products of the following: peanuts, nuts, tree nuts, sesame seeds, seeds, soybeans and soy products, egg, pollen and bee products, preservatives, gluten and cereals containing gluten, wheat, rye, barley oats, spelt, dairy, fish, crustacea, and other products that may behave as allergens to certain people.
Also, where possible, we have tried to ascertain with our manufacturers that proper segregation, hygiene and cleaning procedures are in place to prevent accidental cross-contamination. Unfortunately, these things are beyond our control as much as we try to minimize them.
No allergen or nutritional information on our website should ever be considered a guarantee, but simply a best faith effort to serve our customers.
Refund Policy
We strive to ensure all our customers are 100% satisfied with our products and service so please let us know within 48 hours of completing your order if you have received a damaged product or incorrect item.
We will always aim to refund the amount of the product or replace it in your next order and are happy to resolve any issues with you. We will not refund purchases of food where you have changed your mind or purchased the incorrect item.
Exchanges
As we sell bulk food and most of our items are not conventionally packaged it is often hard for us to offer you an exchange on an item. Please contact us and we will let you know if there is anything we are able to do to assist you in your request.
You will be responsible for the cost of freight when sending back the goods you wish to exchange.
Packaging
The Source Bulk Foods is passionate about the environment. As we sell bulk food and goods please be aware that most of our items are not conventionally packaged.
Products for delivery are packed in biodegradable and compostable unbleached Eco paper bags made from sustainably sourced materials. We also package our orders using reused cardboard boxes and reused stuffing material to ensure they arrive safely.
The only exception to compostable packaging in our online deliveries is our cleaning liquids and some personal care products, these are sent in a recyclable or reusable plastic container. This is for safety, rather than having glass in the bathroom. We send our honey, cooking liquids and oils in glass jars/bottles.
By ordering on this site you agree to have us pack the goods the best way we see fit. We are always striving to reduce our waste and footprint as well as continually improving the way we do things.
Out Of Stock Items
We do our best to make sure our website reflects the products that are in stock, but since stock levels are constantly changing and there may be unforeseen delays from suppliers, sometimes the product you order may not be available. If this is the case we will contact you and offer an alternative or a refund on that particular product or ask you if you wish to wait for your order to be sent once the product is received.
We apologize if this happens and appreciate your understanding.
Missing Items
If an item is missing from your order and you have not been notified that it is out of stock please notify us within 48 hours. You will need to email a copy or image of your invoice for the funds to be credited to your account for your next purchase or before a full refund is offered. Please ensure to check your order against the invoice as soon as your order arrives.
We cannot issue refunds, replacements or store credits for items missing or damaged if more than 48 hours has lapsed after your order was delivered.
Changes To Terms & Conditions
We may change our terms and conditions at any time and these will come into effect immediately after posting onto the website. You agree to be bound by these changes in terms and conditions and recommend you check them regularly to stay informed.
GENERAL
11 The Promoter reserves the right to verify the validity of entries and the identification of participants. The Promoter reserves the right to disqualify any participant for tampering with the entry process or for submitting an entry which is not in accordance with these conditions.
- The Promoter and shall not be liable for any loss or damage whatsoever which is suffered (including but not limited to indirect or consequential loss, or any loss or damage arising from their own negligence) or for any personal injury suffered or sustained relating to the prize and/or the participants attendance at the Event, except for any liability which cannot be excluded by law.
13 If for any reason this Promotion is not capable of running as planned including infection by computer virus, bugs, tampering, unauthorized intervention, fraud, technical failures or any other causes beyond the control of the Promoter which corrupt or affect the administration security, fairness integrity or proper conduct of this Promotion, the Promoter reserves the right in its sole discretion to disqualify any individual who tampers with the entry process, and to cancel, terminate, modify or suspend the promotion.
14. The Promoter collects personal information in order to conduct the Promotion and may, for this purpose, disclose such information to third parties, including but not limited to agents, contractors, service providers, and prize suppliers. Entry is conditional on providing this information. The Promoter may, for an indefinite period, unless otherwise advised, use the information for promotional, marketing, publicity, research and profiling purposes, including sending electronic messages or telephoning the participant. Participants should direct any request to access, update or correct information to the Promoter.